Evaluation of Two New Assessment Methods for Selecting Telephone Case Study - 1

Evaluation of Two New Assessment Methods for Selecting Telephone Customer Service Representatives - Case Study Example Other statistics were also close except r-value with work sample (C), and this could be treated as an outlier. A significant level of consistency is also evident in statistics for results for work sample (T) and results for work sample (C). In all the three results, consistency exists in significant r-values and the use of quantitative approach in analyzing the data further establishes reliability because of freedom from barriers such as effects of emotions. The study’s sample size is also large enough to establish internal consistency and its value that is greater than 30, suitable for normal approximations and relatively large for the population size, explains this. Data collection also included a second rater throughout the process, a factor that eliminated bias. In addition, the replication was done within a short period and therefore eliminated maturation confound. The use of predetermined evaluation criteria for the work sample tests also eliminated possible examiner bia s or uninformed and arbitrary evaluations. These features therefore establishes internal reliability of the evaluations and means that the analysis results are suitable for informing decisions on the organization’s recruitment and staffing decisions (Grinnell & Unrau 124). Similarly, key measures of validity inform its evaluation. Measurement validity is the degree to which a measure meets its intended objectives and analysis of used measures identifies validity. Speed, accuracy, and interpersonal skills are accurate measure of customer-service-relation competence because of identifiable relationship with deliverables. Speed indicates ability to meet demand for phone bookings that is growing, accuracy indicates the ability to satisfy customer my making correct deliveries at the right times, while interpersonal skills identifies ability to develop relationships between customers and the organization for

Should school uniforms be mandatory Essay Example | Topics and Well Written Essays - 1000 words - 1

Should school uniforms be mandatory - Essay Example The students believe that the can dress up on their own on a daily basis and thus be different in their own right. What they do not understand is the fact that uniforms bring in politeness and courtesy for one another. This paper will specifically discuss why school uniforms are required and what kind of critical comments are made in the wake of not wearing them by the students. The stance of the teachers as well as the parents will also be taken care of here so as to justify the equation related with school uniforms in the present day and age. Moving ahead, uniforms are important and thus must be made mandatory. The reason for this implementation is that school uniforms implement understanding for one another. Students from humble backgrounds can feel at ease while the ones who are well-off can also come down to their level (Burke 2003). It is a fact that the uniforms create equality within the students, which goes down well with their upbringing regimes for the future. The deeply embedded theories of oneness and equality that are taught within school themselves have a practical basis as soon as the children see their own selves wearing the school uniforms. One should believe that this is the best example of equality that a school can give to its own students. They can practically teach their students to wear school uniforms and thus be active participants of the society that they are a part of. What is even more interesting is the fact that the written word which is presented to them through theory is manifested in its t rue form through the application of school uniforms. The children also understand that their oneness and equality would go a long way in building up their character and in comprehending how to walk hand in hand with the different strata of the society. The different members of the society will co-exist which is indeed the order of this day and age. They will work to good effect for the betterment of one and all, and